StayinFront has designed and developed various add-in modules to enhance the features and functionality of the standard StayinFront CRM system.
Contact Center
StayinFront Contact Center is a fully functional inbound and outbound contact center application, which incorporates call queuing functionality, script writing resources and Computer Telephony Integration (CTI). StayinFront Contact Center allows multiple communication options for customers including email, web and net meeting.
StayinFront Contact Center supports the concept of “Universal Queues”, allowing many different kinds of tasks to be assigned to an operator or group of operators. This provides business’ customers with multiple communication options; including email and web.
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Features
Computer Telephony Integration
Full integration with leading telecommunication switches and dialers.
Call Scripting
Flexible and rapid script generation to provide structured call flows.
Automated Workflow
Automatically generates follow-up tasks or actions to automate routine functions
such as call fulfillment or lead distribution and management.
Sophisticated Targeting
Utilizes powerful, yet easy-to-use, targeting and segmentation tools.
Blended Call Queuing
Inbound and outbound calls can be blended along email web and net meeting requests.
Multiple Queue Types
Builds queues using stored client or other information, allowing users to quickly
generate tasks or actions.
Benefits
Flexibility
Manages change, ensuring call center effectiveness is maintained over time.
Enhances Internal Communication
Improves communication between inside and outside sales forces.
Improves Return on Investment
Improves service and long term client retention by ensuring a consistent
message is communicated to customers and that customer expectations of customers are
met or exceeded. Decreases costs associated with reprocessing customer information
within an organization.
Rapid Implementation
Configuration tools enable rapid implementation and a cost effective solution.
Applications
- Customer service
- Order entry
- Inside sales teams
- Promotion
- Lead generation and distribution
- Direct marketing
- Market intelligence
